Return & Refund Policy

Return Policy

We want you to love your purchase. If you're not completely satisfied, you may return eligible items within 30 days of delivery for a full refund.

Eligibility Conditions

• Items must be unused and in original condition with all tags attached
• Original packaging must be intact
• Proof of purchase (order number or receipt) is required
• Final sale items cannot be returned

Non-Returnable Items

• Gift cards
• Downloadable software/products
• Personalized or custom-made items
• Perishable goods

Refund Process

Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be credited to your original payment method. You will receive a confirmation email once the refund is complete.

Shipping Costs

Original shipping costs are non-refundable. You will be responsible for return shipping costs unless the return is due to our error (wrong or defective item).

Contact Us

To initiate a return, please contact us at returns@cartonza.com with your order number and reason for return.